Universal Orlando’s president and COO, Karen Irwin, stated that the Stardust Racers roller coaster ride system at Universal Epic Universe “functioned as intended” before a rider's death last week. This statement was part of an internal memo sent to park staff following the incident.
The incident involved 32-year-old Kevin Rodriguez Zavala of Kissimmee, Florida, who died on Wednesday, September 17. The Orlando medical examiner attributed his death to “multiple blunt impact injuries” sustained during the ride.
Key Takeaways
- Universal Orlando COO Karen Irwin stated the Stardust Racers ride system operated as designed.
- A 32-year-old rider died last week from blunt impact injuries.
- The attraction remains closed for a comprehensive review.
- Safety is a top priority for Universal, according to the internal memo.
Details of the Internal Memo
Karen Irwin shared her sentiments in the memo, which was obtained by Deadline. She described the situation as one of the most challenging moments in her 35-year career with Universal.
The memo, sent to staff over the weekend, provided specific assurances regarding the ride's operation. Irwin confirmed that the ride systems worked as expected.
She also noted that equipment was intact at the start of the ride, throughout its duration, and upon the vehicle's return to the station. Furthermore, she stated that Universal Team Members followed all established procedures.
"In my 35 years with Universal, few moments have been as difficult as this one," Irwin wrote in the memo.
Ongoing Review Process
Despite the initial findings, the Stardust Racers attraction remains closed. Universal is conducting a comprehensive review process. This review is being carried out in cooperation with the ride's manufacturer.
Irwin emphasized the company's commitment to safety. "Safety is and always will be, at the forefront of everything we do," she stated in the memo.
Ride Specifications
- Ride Name: Stardust Racers
- Park: Universal Epic Universe
- Type: Dual-launch, two-train coaster
- Height: 133 feet
- Speed: 62 miles per hour
The Stardust Racers Roller Coaster
The Stardust Racers is a prominent attraction at Universal Epic Universe. This new $7 billion amusement park officially opened in May. The coaster features a unique dual-launch system and operates with two trains simultaneously.
According to information available on the park’s official website, the ride reaches a maximum height of 133 feet. It also achieves speeds of up to 62 miles per hour, offering a high-thrill experience for guests.
About Universal Epic Universe
Universal Epic Universe is Universal Orlando Resort's fourth theme park. It represents a significant expansion for the company, featuring multiple themed lands, new attractions, and entertainment options. The park aims to introduce a new level of immersive storytelling and innovative ride technology to visitors.
Previous Reports and Public Information
The incident led to immediate public and media attention. The Orlando medical examiner's report provided initial details about the cause of death for Mr. Rodriguez Zavala, listing "multiple blunt impact injuries."
Universal had previously announced the opening date and initial travel packages for the new Epic Universe theme park, generating significant anticipation among theme park enthusiasts.
Universal's Safety Stance
Universal's internal communication highlights a consistent message regarding safety. The company regularly reiterates its commitment to guest and employee well-being across all its operations.
Investigations into ride incidents are standard practice within the theme park industry. They typically involve park officials, external safety experts, and ride manufacturers to ensure a thorough examination of all contributing factors.
The outcome of the current review for Stardust Racers will be crucial for determining the ride's future operation. It will also inform any potential adjustments to safety protocols or equipment.
- Universal is working closely with the ride manufacturer.
- The review aims for a comprehensive understanding of the event.
- Future operational decisions will depend on the investigation's findings.
This incident underscores the complex safety measures involved in operating large-scale theme park attractions. Companies like Universal invest heavily in engineering, maintenance, and training to ensure passenger safety.
The park's decision to keep the attraction closed during the review period demonstrates a commitment to a thorough investigation before resuming operations.
