Walt Disney World and Disneyland have issued updated guidelines for their Attraction Queue Re-Entry policy. These new instructions aim to provide clear steps for guests who need to temporarily leave an attraction queue and then rejoin their party. While the policy has been in place for years, this marks the first time Disney has provided such detailed public instructions.
Key Takeaways
- Disney has clarified its Attraction Queue Re-Entry and Meet-Up rules.
- The updated guidelines offer specific steps for guests needing to exit and re-enter queues.
- This clarification is especially relevant for guests no longer qualifying for Disability Access Service (DAS).
- The new rules provide 'Helpful Hints' to address common guest questions.
Understanding Attraction Queue Re-Entry
The Attraction Queue Re-Entry system allows guests with specific needs to leave a queue while their party holds their place. They can then re-enter the queue before boarding the attraction. A similar 'Meet-Up' option exists for guests who prefer to wait outside the queue entirely and join their party at a designated point.
This service has become a primary alternative for guests with disabilities who, following changes in 2024, no longer meet the criteria for the Disability Access Service (DAS). Before these updates, the process for using this accommodation was often vague, leading to confusion among visitors.
Fact: Policy Clarification
The new guidelines for Attraction Queue Re-Entry are the most detailed Disney has ever published, moving away from previous vague instructions.
How the Re-Entry Process Works
Disney's updated instructions outline two main scenarios: leaving and re-entering a queue, and meeting up with a party already in line. Both processes emphasize communication with Cast Members and clear steps to ensure a smooth experience.
Leaving and Re-Entering a Queue
- Initial Step: Guests can speak with a Cast Member at the attraction entrance to understand exit options. However, if a guest already knows how to exit, they can proceed directly into the queue.
- Exiting: If a specific need arises, the guest can exit the queue while other party members remain. A helpful hint states that another party member can accompany the exiting guest if assistance is needed.
- Returning: To rejoin, guests go to the front of the attraction and inform a Cast Member they are using the Attraction Queue Re-Entry accommodation. Disney emphasizes that guests do not need to explain their reason for leaving.
Meeting Up with a Waiting Party
- Party Enters: Members of the party entering the queue should ask a Cast Member at what point the waiting guest should join them.
- Communication: The party inside the queue should communicate with the waiting guest, often via call or text, to signal when it is time to meet up.
- Joining: The guest waiting outside then proceeds to the front of the attraction and informs a Cast Member they are using the Attraction Queue Meet-Up accommodation. Again, the reason for waiting outside does not need to be disclosed.
Background: DAS Changes
The Disability Access Service (DAS) underwent significant changes in 2024, limiting eligibility to a narrower set of conditions. As a result, many guests who previously used DAS are now directed to use the Attraction Queue Re-Entry or Meet-Up option, making these new clarifications even more critical.
Impact on Guest Experience and DAS
This clarification by Disney appears to be a direct response to questions and concerns from guests, particularly those affected by the recent DAS changes. The inclusion of 'Helpful Hints' within the new guidelines directly addresses common points of confusion that guests have reported.
"The Cast Member will help you meet your group to ride together," the guidelines state, reassuring guests about the rejoining process.
The timing of these updates is notable. A shareholder proposal concerning DAS is scheduled for Disney's March shareholder meeting. Disney initially opposed this proposal but later agreed to include it on the agenda. Clarifying the Attraction Queue Re-Entry process, which serves as a key alternative to DAS, could be seen as a strategic move in this context.
Addressing Guest Concerns
While the new rules provide much-needed clarity, some guests still express concerns about the social aspect of re-entering a queue. The fear of being challenged or treated rudely by other guests remains a significant source of anxiety.
For the process to be truly effective and reduce guest stress, consistent training for Cast Members is essential. If Cast Members are well-versed in these rules, they can better assist guests and mitigate potential misunderstandings with other park visitors.
A more robust system, such as a Cast Member escorting guests back to their party or providing an official verification pass, could further alleviate these concerns. Such measures would clearly signal to other guests that the re-entering party is authorized to do so, preventing uncomfortable interactions.
Statistics: Guest Feedback
Reports indicate that a significant percentage of guest inquiries following the 2024 DAS changes focused on the specifics of queue re-entry, highlighting the need for these new guidelines.
Future Outlook for Accessibility
This update represents a positive step in providing clearer accessibility information for guests at Disney Parks. As the theme park experience evolves, transparent policies are vital for ensuring all visitors can enjoy their time.
TravModo will continue to monitor any further policy changes and developments regarding accessibility at Walt Disney World and Disneyland, providing timely updates to our readers.
