Charlotte Douglas International Airport (CLT) has finished its largest passenger-facing construction project, the Terminal Lobby Expansion (TLE). This five-year effort adds 175,000 square feet of new lobby space and renovates another 191,000 square feet, significantly modernizing the facility. The project is set for substantial completion on October 1.
The expansion addresses Charlotte's rapid growth. The airport, which opened in 1982, was originally designed for 2.8 million annual passengers. In 2024, CLT served a record 58.8 million travelers, with 18 million using the terminal lobby. This upgrade aims to improve the experience for millions of passengers.
Key Takeaways
- Charlotte Douglas Airport completed its largest terminal expansion project.
- The expansion adds 175,000 square feet and renovates 191,000 square feet.
- New features include more security lanes, expanded baggage claim, and public art.
- The Queen Charlotte statue is a central feature in the new Queens Court area.
- The project cost $608 million and was funded without taxpayer money.
Major Modernization for Travelers
The Terminal Lobby Expansion (TLE) represents a significant step forward for Charlotte Douglas International Airport. It is part of the broader Destination CLT capital investment program. This program has included other projects, such as the Hourly Parking Deck and the Elevated Roadway.
Construction for the TLE began in early 2020, following a groundbreaking in December 2019. The project continued through six phases, even during the COVID-19 pandemic. Airport officials managed to keep the work on schedule, aiming to minimize disruption for travelers.
“The Terminal Lobby Expansion is a transformational milestone for CLT,” said Airport CEO Haley Gentry. “This monumental effort represents years of planning, construction and commitment to improving the passenger experience. The result is a modern, spacious lobby that reflects the dynamic growth of our region and positions us for the future.”
Fast Facts on the Expansion
- New Space: 175,000 square feet added.
- Renovated Space: 191,000 square feet updated.
- Total Cost: $608 million.
- Project Duration: Five years.
Key Enhancements for Passengers
The $608 million expansion brings several major changes to the airport. These improvements are designed to enhance efficiency and comfort for passengers. The expanded areas cover ticketing, baggage claim, and basement levels. This creates more room for operations and passenger movement.
One notable addition is a 146,000-square-foot canopy. This structure provides shelter from weather conditions for passengers arriving and departing. It offers a more comfortable experience, especially during rain or harsh sun.
To improve connectivity, the project includes two pedestrian bridges and two underground walkways. These new routes link the terminal directly with parking decks. This makes it easier for travelers to access their vehicles and navigate the airport.
Airport Growth in Context
Charlotte Douglas International Airport has seen significant growth over the decades. When it first opened in 1982, it served only 2.8 million passengers annually. By 2024, this number had increased dramatically to a record 58.8 million travelers. This expansion is critical to handle the increased demand and maintain efficient operations.
Enhanced Security and Baggage Handling
Security operations have been significantly upgraded. The airport now features four Automated Exit Lanes. The number of security lanes has increased to 21, up from 17 previously. Among these, 11 are automated screening lanes, which can speed up the security process for travelers.
Baggage processing also sees improvements with eight high-capacity baggage devices. These new systems are designed to handle luggage more quickly and efficiently. This can reduce wait times for passengers checking in or collecting their bags.
New pre-security concessions have also been added. These options provide more choices for food and retail before passengers pass through security checkpoints. This offers convenience for both travelers and those waiting to meet them.
Art and Culture in the Terminal
The expansion also integrates public art into the airport environment. Eleven new public art installations were commissioned through the Arts & Science Council. These pieces add to the aesthetic appeal of the terminal and provide cultural points of interest for visitors.
A central highlight of the renovation is the Queen Charlotte statue. This 16-foot, 3,000-pound bronze sculpture by artist Raymond Kaskey has been a part of the airport since 1990. The statue has been restored and now stands as the centerpiece of Queens Court. This new open gathering area is located on the baggage claim level.
Across from Queens Court, passengers will find The Queen’s Kitchen. This is CLT’s first full-service pre-security restaurant. It offers a dining option for those who are not flying, as well as arriving and departing passengers.
Project Funding Details
The Terminal Lobby Expansion project was funded through specific airport revenue streams. These include passenger and customer facility charges, general airport revenue bonds, and airport cash reserves. It is important to note that the airport operates as a city enterprise fund. This means it does not rely on local tax dollars for its operations or capital projects, including this major expansion.
Future-Ready Infrastructure
The Charlotte City Council approved the contract for this project in October 2019. The construction was managed by a joint venture between Holder-Edison Foard-R.J.Leeper. Gresham Smith was responsible for the design of the expansion.
With the completion of the TLE and the opening of Concourse A – Phase II last year, the airport’s physical footprint has grown significantly. It has expanded from 1.8 million square feet to 2.4 million square feet. This makes Charlotte Douglas one of the busiest airports in the United States.
This expansion positions Charlotte Douglas International Airport to handle future growth and continue serving as a major travel hub. The increased capacity and modernized facilities are expected to improve the overall passenger experience for years to come. The airport’s ongoing development reflects the dynamic economic growth of the Charlotte region.
